Neon Adventure Park Softplay Privacy Policy

Effective Date: 25 June 2025
Last Updated: 28 June 2025

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Welcome to Neon Adventure Park! We care about your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

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1. Who We Are

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Neon Adventure Park is a children’s soft play and party venue based in Great Yarmouth, UK.
Our website is www.neonadventurepark.co.uk (placeholder – update as needed).
If you have any questions about this policy, please contact us at:

Email: neonadventureparksoftplay@gmail.com
Address: 8 Bessemer Way, Great YarmouthNR31 0LX
Phone: 0149349106

 

2. What Information We Collect

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We may collect the following personal data:

• Name and Contact Details (e.g. full name, email address, phone number)
   

• Booking Information (e.g. date of party, number of guests, child's name and age)
   

• Payment Details (only through secure third-party processors — we do not store card info)
   

• Website Usage Data (e.g. IP address, browser type, pages visited)
   

 

3. How We Use Your Information

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We collect your information to:

• Process bookings and manage event reservations
   

• Respond to enquiries or messages
   

• Send booking confirmations and updates
   

• Improve our website and services
   

• Send marketing updates (only if you’ve opted in)
   

 

4. Sharing Your Information

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We do not sell your personal information. We may share it with:

• Trusted third-party service providers (e.g. payment processors, booking systems)
   

• Legal authorities if required to comply with law
   

 

5. Cookies

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Our website uses cookies to enhance your experience. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy.

 

6. Your Rights

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Under the UK GDPR, you have rights including:

• Access to your data
   

• Correction of inaccurate data
   

• Erasure (the right to be forgotten)
   

• Objection to processing
   

• Data portability
   

To exercise your rights, please contact us at [your contact email].

 

7. Keeping Your Data Safe

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We use secure systems and follow best practices to keep your data safe. Only authorised staff and trusted partners have access to your information.

 

8. Retention of Data

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We only keep your personal data for as long as necessary to provide our services and meet legal obligations.

 

9. Children’s Privacy

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We are a child-focused business, but we only collect personal data about children when necessary for bookings (e.g. age of party child). All information is handled securely and respectfully.

 

10. Changes to This Policy

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We may update this policy from time to time. Changes will be posted on this page and where appropriate, notified to you.

 

Thank you for trusting Neon Adventure Park!
We’re committed to keeping your data safe while you focus on making magical memories with your little ones!